Reservations

How can I make a reservation?

Reservations can be made by a phone call, text message to (920) 784-7586, web-page. One day before your event if date is available. A phone call, text or email confirmation must be required.

Do I need a deposit to make a reservation?

No, you don’t need to, payment is during install.

Cancellations

When do I need to cancell if I need to?

If you want to cancell for a personal reason, please let us know at least one week in advance; in that way we can offer the rental for that date.

If weather is inclement, Can I cancell?

Yes, If weather is not favorable we can cancell either one day in advance or the same day prior to install.

Setup and Pickup

When installation takes place?

Morning of the event, 8am to noon.

When pick-up takes place?

Most of the time we pickup at the end of the event; if weather permits; if events finishes late we can pickup next morning. Customer does not need to be present during the pickup.

What are the requirements to setup a jumper?

Flat surface to cover the size of the rented jumper;
we anchor jumper to the grass so yard install is recommended, if not we need to talk.
Dedicated power outlet need it of at least 15 amps
Power outlet should be at most 50 ft away from jumper.

Do I need to be present during setup?

Yes, we encourage for an adult to be present to explain safety rules and coordinate location of the install also to sign the contract.

How many kids should be playing at the same time?

We recommend only 6 to 8 kids inside with similar ages/ sizes.

Do we need to supervise kids?

Yes, an adult must be present all the time kids are playing at the jumper.

How many kids should be playing at the same time?

We recommend only 6 to 8 kids inside with similar ages/ sizes.

Are jumpers covered by insurance?

Yes, our jumpers are covered by insurance. Insurance coverage is limited, we can review it during the install.

Payment

When do I need to pay?

You pay us during setup; only cash at this moment, we are working to accept major credit cards.

Weather

What if wind blows high during event?

If wind is over 25 mph we recommend to shutdown jumper, for safety reason for the children playing.

What if weather is incelement during event day?

If weather is inclement we can cancell one day in advance or the same day.

What if weather is incelement during event day?

If rains during the event is recommended to power off jumper for safety reasons.