How do I reserve a bouncy house?
You have a few options! Visit our website, pick your fave bouncer, choose a date, fill out the form and pay with a credit card, PayPal, check, or even cash. You’ll get a confirmation email right away. If you prefer, you can shoot us an email or text, and we’ll assist you with your reservation. Or, if you prefer to call, leave us a voicemail and we’ll get back to you ASAP. Have fun!
What are the payment options available to me?
We accept cash, check, and credit card payments. If you’d like to pay with a credit card, it must be done through our website as our drivers don’t have a card payment system with them.
Does the price include setup and pickup?
Our prices include delivery and pickup for most cities. However, there may be a small additional fee for areas outside of our normal coverage area. Rest assured, our team will make sure to clean and disinfect the unit before it reaches you, ensuring a pleasant and hygienic experience for all!
CANCELLLATIONS & WEATHER
When do I need to cancel, if I need to?
If you’ve got a change of plans and need to cancel, please let us know at least 4 days prior to your event. This way, we can make sure the unit becomes available to other clients who might be interested.
Is there any penalty if I decide to cancel my reservation?
Don’t worry, we’ve got you covered! If the cancellation is due to unforeseen weather circumstances, there’s no need to stress – we completely understand that these things are out of your control. But, if you do need to cancel for personal reasons, we kindly ask that you give us a heads up in advance. This way, we can open up the opportunity for someone else to enjoy it. And no matter how you paid, we’ll make sure to issue a refund.
What do I do? The forecast indicates bad weather for the day of my event
Well, let’s hope for the best and plan for the worst! If the forecast shows a 60% chance or less of rain, then it’s totally up to you whether to proceed with your event or not. But, if the forecast shows a deluge of 90% or more, then I’m afraid we’ll have to rain-check the event and issue you a full refund.
What do I do if I decided to continue with my party and it's raining?
Oh no, rain during a party can be a bummer, but there’s no need to let it ruin the fun! If it’s just a light rain with winds less than 15mph, you can leave the moon bounce up. Once the rain slows down or stops, simply wipe down the inside to make sure it’s dry, and let the kids back in. If it’s heavy rain or you’re ready to pack up, just unplug the fan and cover the moon bounce with the tarp that’s provided. Stay dry and keep the fun going!”
SET UP & PICK UP
What are the special requirements to install a bouncing house
Area as flat as possible: The area where the bouncing house will be installed must be as flat as possible to ensure stability and prevent tipping or collapsing.
3 ft. clearance area around the bouncing house: There must be a minimum of 3 feet of clearance space around the bouncing house to prevent accidents and provide enough space for users to safely enter and exit the bouncer.
Electrical connection no more than 75 feet: The electrical connection for the fan must be no more than 75 feet from the location of the bouncing house to ensure that the fan can inflate the bouncer effectively.
20 amp electrical outlet for a 110 volt fan: A 20 amp electrical outlet for a 110 volt fan is required to power the fan that inflates the bouncing house. The fan is responsible for keeping the bouncing house inflated during use.
When the instalation take a place?
Our delivery team is available from 7am to noon to ensure that you receive your unit in a timely manner. To make things even easier, the driver will send you a friendly text message about an hour before arrival.
We understand that your time is valuable, which is why we work hard to provide the best service possible. To help you plan ahead, our team will send you a courteous email the day before your event with an estimated delivery time.
And if you need even more flexibility, we’re happy to offer delivery at a time that suits you best – just keep in mind that there may be an additional charge of $30.”
When the pick-up take a place?
our team is usually on hand at the end of your event to collect the unit. Of course, we always try to work around the weather and if things run late, don’t worry – we’ll be back bright and early the next morning.
And the best part? You don’t even need to stick around for the pickup. We’ll take care of everything while you relax and enjoy the rest of your day. It’s just another way we strive to make your experience with us as effortless as possible.”
What are the special requirements to install a bouncing house
To ensure that we can provide you with the best service possible, it would be greatly appreciated if you could kindly indicate whether you’ll be setting up the jumper on grass or asphalt/concrete when booking. For safety reasons, all anchors must be properly secured using metal stakes or sandbags. We typically use ground stakes, but in the event that they cannot be used, we’ll make use of sandbags. We kindly request that the setup area is cleared of any obstacles, and is not located on rocks, gravel, sand or dirt. Additionally, we kindly ask that you clean up the area prior to our delivery to ensure a pleasant experience for all involved.
What are the areas where you deliver?
We deliver to the following areas at no extra cost: De Pere, Green Bay, Allouez, Ashwaubenon, and Bellevue. For those a bit further out, we also deliver to Denmark, Hobard, Pulaski, Suamico, Howard, Wrightstown, New Franken, Greenleaf, and Oniada for just an additional $30 fee.
INTRUCTION TO OPERATE A BOUNCING HOUSE
Do we need to supervise kids?
Yes, an adult must be present all the time kids are playing at the jumper.
What are the rules when using a Moon Bounce?
No food or drink, no shoes, no sharp objects, no visible metal zippers, no medical conditions including pregnancy, no wresting/roughhousing, no hanging on the netting, no flips, no Silly String or Sand.
What do I do if I have problems with electricity?
Your children’s safety is of utmost importance to us. If you notice that the blowers provided to you have stopped working, please immediately remove the children playing in or on the jumper as a precautionary measure. Next, we kindly request that you check the circuit breaker to see if it has tripped. If the circuit breaker has indeed tripped, we recommend identifying and isolating any other equipment that may be connected to the same circuit before resetting the breaker. We hope that these troubleshooting steps help resolve any issues you may encounter, and we thank you for your cooperation in ensuring a safe and enjoyable experience for all.
How many kids can play at the same time?
We recommend only 6 to 8 kids inside with similar ages/ sizes.